Meet Holly

Engaging and thought provokingHolly O’Donnell has a captivating energy that sparks conversations and instantly engages a room. As a leadership and communication specialist, she combines over 20 years of consulting and training expertise to speaking engagements, team building sessions, and consulting opportunities.

With a passion for developing teams and shifting the cultural thread of an organization, Holly O’Donnell helps others realize how they impact and contribute to the success of an operation. Influenced by working with change-making brands such as Lincoln Motor Company, Walt Disney World, Mandalay Resort Group, and Benchmark Hospitality, Holly brings versatility, confidence and wit to every presentation, connecting powerfully with every audience.

A dynamic professional with a proven background in training and development, Holly holds a degree in journalism from Indiana University, is a nationally ranked trainer for Dale Carnegie, is DISC certified, and a member of the Speakers Bureau for the Naperville Area Chamber of Commerce, one of a few accredited 5-star chambers in the United States. As an entrepreneur with a background in event marketing and hospitality, Holly has launched multiple businesses and knows how to effectively improve internal processes and navigate organizational change, helping companies and their employees find success through sales, marketing and networking. Most recently she helped build the in-dealership luxury brand experience for the Lincoln Motor Company resulting in a #1 Client Satisfaction ranking by JD Power & Associates.

Holly is an active member of numerous local, state and national professional development groups and associations as well as a passionate philanthropist, supporting organizations like the Illinois Food Bank, Anti-Cruelty Society, and Toys for Tots.  A regular contributor on LinkedIn, Holly is a published author and is currently working on her next book.


“My passion for developing teams and shifting the cultural thread of an organization is genuine.  With intention and collaboration, helping others realize how they impact and contribute to the success of an operation, brings insight and increases sustainability to the path for success.”

Speaker Topics

  • Embracing Conflict
  • Mastering Client Engagement
  • Leading with the Heart
  • Humanizing Customer Service in a Technology World


“Holly was great; entertaining and helpful.”

“This was a good, good day full of valuable information.”

“Engaging and lively.”

“Solid, useful takeaways.”

“Encourage everyone to attend one her presentations.”

Holly O’Donnell was exactly what we had in mind for this session! Her presentation “The Cultivation of Customer Service” couldn’t have been perfect! Our attendees had the outstanding opportunity to be a part of this informative and engaging session – and the post-conference feedback was indicative that we selected the right presenter for the program! Holly O’Donnell was enthusiastic from the initial contact – she was interested to learn about the industry in which she would be engaging – and her enthusiasm continued through the entire event! She was a pleasure to work with!