The below Keynotes are tailored and customized for every client. Titles and key learnings may be edited to incorporate meeting themes, client jargon and industry language.
Mastering Client Engagement
- How to enhance the client experience and build brand loyalty
- Ideas to spark employee engagement through implementation, empowerment, sustainability, and accountability
- Creating advocates for your business when things go wrong
Authentic Leadership—Leading with the Heart
- Discover why focusing on culture is key to connecting leaders and teams
- Develop strategies for setting expectations and accountability
- Learn how to effectively provide feedback and appreciation
Humanizing Customer Service in a Technology World
- Build awareness to deviate from process
- Discover the emotional element in customer service
- Enhance the client experience and build brand loyalty
Embracing Conflict
- Defining types of conflict
- Building Awareness of how we address conflict
- 4 tools to overcome embrace it and dissolve
Taking the Temperature of Client Engagement
- Tailor experiences to enhance brand loyalty
- Develop a service recovery plan
- Gain referrals
Future Speaking Engagements – 2020
- Janaury 19th – Naperville Chamber Virtual Event
- Januaruy 27th– Naperville Chamber Virtual Event
- February 11th – MPI Leadership Exchange
- July 8, 2021– Leadership Institute – Naperville Chamber of Commerce