KeyNote Speaking

Mastering Client Engagement

  • How to enhance the client experience and build brand loyalty
  • Ideas to spark employee engagement through implementation, empowerment, sustainability, and accountability
  • Creating advocates for your business when things go wrong

Authentic Leadership—Leading with the Heart

  • Discover why focusing on culture is key to connecting leaders and teams
  • Develop strategies for setting expectations and accountability
  • Learn how to effectively provide feedback and appreciation

Humanizing Customer Service in a Technology World

  • Build awareness to deviate from process
  • Discover the emotional element in customer service
  • Enhance the client experience and build brand loyalty

Embracing Conflict

  • Defining types of conflict
  • Building Awareness of how we address conflict
  • 4 tools to overcome embrace it and dissolve

Future Speaking Engagements – 2020

  • Tuesday, January 14th – Community Collective Lunch & Learn
  • Thursday, January 16th – The People Tree
  • Tuesday, April 7th – Leadership Symposium
  • Wednesday, June 10th – Business Power Hour – Naperville Chamber